• wellness without walls ™

  • RUNNING THE SHOW: ONSTAGE AND BACKSTAGE: EXCELLENCE IN CUSTOMER SERVICE TRAINING
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    $20.00
    RUNNING THE SHOW: ONSTAGE AND BACKSTAGE: EXCELLENCE IN CUSTOMER SERVICE TRAINING

    RUNNING THE SHOW: ONSTAGE AND BACKSTAGE: EXCELLENCE IN CUSTOMER SERVICE TRAINING

    $20.00
    Lawrence shares what the leaders in customer service do around the globe that is readily applicable to any role in the service industry. Drawing on the metaphor that a well-run organization is a well-run show, Lawrence gives excellent standards, checklists, and updated customer service terminology. If you or your clients still say "you're welcome" after someone says "thank you," then you definitely need this book!
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    A portion of the proceeds from the online sale of our products will be donated to one of Lawrence’s chosen charities, the Villa for the Catholic Sisters of Saint Joseph.

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